done11 Terms and Conditions — Rules for Pakistan Players

1. Acceptance of Terms

These Terms and Conditions govern your use of done11 — the platform accessible at done11.app — including all services, features, games, and betting products offered on it. By creating an account, logging in, or placing any bet or wager, you enter into a binding agreement with done11 and accept all terms set out in this document.

These terms apply to all users of done11 across Pakistan. They take effect from the moment you register your account and remain in effect for as long as your account is active. If done11 updates these terms, continued use of the platform after the update is published constitutes acceptance of the revised version.

These Terms and Conditions should be read together with the done11 Privacy Policy and Responsible Gaming guidelines, both of which form part of the overall agreement between you and done11.

2. Eligibility

To create an account and use done11, you must meet all of the following requirements:

• You must be at least 18 years of age. done11 does not permit any person under 18 to register, deposit, or participate in any games or betting.
• You must be accessing done11 from a location where online gaming and sports betting is not expressly prohibited under local law applicable to you personally.
• You must be registering as an individual acting on your own behalf — corporate accounts or accounts operated on behalf of a third party are not permitted.
• You must provide accurate and truthful information during registration and keep your account details up to date.
• You must not be a current employee, contractor, or close family member of a done11 employee, unless explicit written permission has been granted.

3. Your Account

Each person is permitted to hold one account on done11. Creating duplicate or multiple accounts — whether under the same name, the same mobile number, or linked payment methods — is a violation of these terms and may result in all accounts being closed and balances forfeited.

You are responsible for keeping your password and login credentials secure. done11 will not be held liable for any losses arising from unauthorised access to your account where you have shared your credentials or failed to maintain basic security precautions.

If you believe your account has been accessed without your permission, contact done11 support immediately so that the account can be temporarily secured while the situation is investigated.

• done11 may carry out identity verification checks before processing withdrawals or at any other point during your use of the platform.
• Providing false information — including a false name, age, or payment account ownership — is grounds for immediate account closure and forfeiture of any balance.
• Withdrawals will only be processed to a payment method registered in the same name as the done11 account. Third-party withdrawals are not permitted.
• done11 may suspend or close accounts that have been inactive for an extended period following written notice to the registered contact details.

4. Deposits

done11 accepts deposits in PKR (Pakistani Rupees) only. The minimum deposit amount is PKR 200. Supported deposit methods include JazzCash, Easypaisa, Raast, direct bank transfer, and debit or credit cards. All methods are listed in the Deposit section of your account.

Deposits are credited to your done11 balance once the payment has been confirmed by the relevant payment provider. Mobile wallet deposits via JazzCash and Easypaisa are typically credited within minutes. Bank transfers may take longer depending on the sending bank's processing time.

• done11 does not charge a platform fee on deposits, though your payment provider may apply their own charges.
• You must only deposit funds from a payment account held in your own name. Deposits from third-party accounts will be returned and may trigger an account review.
• done11 reserves the right to impose deposit limits on individual accounts for security or responsible gaming reasons.
• Deposits made in error cannot be reversed after funds have been used to place bets or play games.

5. Withdrawals

Withdrawal requests can be submitted at any time from your done11 account. Withdrawals are processed to the payment method used for your most recent deposit, or to a verified payment account in your name. The minimum withdrawal amount is PKR 500.

done11 aims to process withdrawals within the same business day for most requests. JazzCash and Easypaisa withdrawals are typically completed within a few hours. Bank transfer withdrawals may take one to two business days depending on your bank.

• done11 may request identity documents before approving a withdrawal, particularly for first-time withdrawals or amounts above a certain threshold.
• Bonus funds and winnings derived from bonus funds may be subject to wagering requirements before they become available for withdrawal. These requirements are stated clearly in each bonus offer.
• done11 does not charge a platform fee on withdrawals. Your payment provider may apply their own charges.
• Withdrawal requests will be declined where the account has outstanding verification requirements.
• In cases of suspected fraud or bonus abuse, done11 may hold a withdrawal pending investigation. You will be notified and given an opportunity to provide supporting information.

6. Betting Rules

All bets placed on done11 — whether on cricket, PSL, T20 internationals, football, esports, or any other market — are subject to the following general rules. Sport-specific rules are available in the relevant sport section of your account.

• Bets are final once confirmed. A bet cannot be amended or cancelled after confirmation unless a specific cash-out option is available and you choose to exercise it before the event concludes.
• Minimum bet amount varies by market and is displayed on the bet slip before you confirm.
• Maximum bet limits apply per market and per event. These limits are shown on the bet slip and may vary depending on the event type and your account status.
• Live in-play bets are processed at the odds displayed at the moment of confirmation. If there is a delay in confirmation and odds change materially, done11 reserves the right to accept or reject the bet at the revised odds.
• Void bets: A bet is voided and the stake returned if the event is cancelled, abandoned before completion of the minimum required play, or if the market is settled in error and subsequently corrected.
• Accumulator bets: If one leg of an accumulator is voided, that selection is removed and the remaining legs stand. The potential return is recalculated accordingly.

done11 reserves the right to void any bet placed on an event where the outcome was known at the time of placement, where odds were published in error at clearly incorrect prices, or where done11 has reasonable grounds to believe the bet was placed fraudulently.

7. Bonuses & Promotions

done11 offers bonuses and promotional offers to registered players from time to time. Each offer has its own specific terms — including the bonus amount, wagering requirement, eligible games or sports, minimum odds, and expiry period — which are displayed prominently alongside the offer.

General bonus rules that apply across all done11 promotions unless otherwise stated:

• Bonuses are available to one account per person, per household, and per device. Attempting to claim the same bonus on multiple accounts constitutes abuse and may result in all bonuses being forfeited.
• Welcome bonuses are available to new players making their first deposit only.
• Bonus funds are separate from real-money funds. Bonus funds are used after real-money funds are exhausted, unless stated otherwise.
• Wagering requirements must be met before bonus-derived winnings can be withdrawn. The specific requirement (e.g., 10x, 20x) is stated with each offer.
• Not all games contribute equally to wagering requirements. Sports bets at qualifying minimum odds typically contribute 100%. Casino slots may contribute a different percentage. Live casino games may have reduced or zero contribution — check the specific offer terms.
• Bonus offers are not transferable and have no cash value until wagering requirements are fully met.
• done11 reserves the right to withdraw or modify any promotion at any time without prior notice, and to disqualify any player who is found to be abusing bonus offers.

8. Prohibited Conduct

The following actions are strictly prohibited on done11. Engaging in any of these may result in immediate account suspension, forfeiture of balances, and notification to relevant authorities where required:

• Using multiple accounts to claim bonuses, manipulate markets, or circumvent account restrictions.
• Sharing account access with other individuals or allowing a third party to operate your account.
• Using automated tools, scripts, bots, or software to place bets, access the platform, or manipulate any game or betting outcome.
• Colluding with other players in poker, live casino, or any other game where such collusion affects the outcome for other participants.
• Exploiting software errors, glitches, or miscalculated odds — any winnings derived from a clear technical error may be voided at done11's discretion.
• Placing bets with insider knowledge of an outcome — match-fixing, spot-fixing, or any form of corrupt wagering — is illegal and will be reported.
• Money laundering or using done11 to process funds derived from illegal activity.

9. Privacy & Data

done11 collects and processes personal data as required to operate your account, process payments, verify your identity, and comply with applicable legal obligations. Full details of how your data is collected, stored, used, and protected are set out in the done11 Privacy Policy.

By creating a done11 account, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes your name, mobile number, date of birth, payment method details, and account activity records.

• done11 does not sell your personal data to third parties for marketing purposes.
• Payment data is handled through secure, encrypted channels. done11 does not store full card numbers or mobile wallet PINs.
• done11 may share information with third-party identity verification providers, fraud prevention services, and payment processors as required to operate the platform.
• You have the right to request a copy of the personal data done11 holds about you by contacting support.

10. Responsible Gaming

done11 is a platform for adult entertainment. Gaming and betting carry financial risk — you may lose the money you deposit. done11 encourages all players to approach the platform responsibly and within personal financial limits.

done11 provides the following responsible gaming tools, available directly from your account settings:

• Deposit limits: Set a daily, weekly, or monthly cap on how much you can deposit. Limits take effect immediately and can only be decreased instantly — increases require a cooling-off period before taking effect.
• Session reminders: Set a time limit after which you will receive a notification reminding you how long you have been playing.
• Self-exclusion: Close your account for a defined period — 30 days, 90 days, 6 months, or permanently. During self-exclusion you cannot access the platform or create a new account.
• Cooling-off period: Take a short break from the platform without permanently closing your account.

If you feel that your gaming is becoming a problem — affecting your finances, relationships, or daily life — please use the self-exclusion tool and consider reaching out to a trusted support network. done11 takes this seriously and the responsible gaming tools are always accessible.

11. Limitation of Liability

done11 provides the platform on an "as available" basis. While done11 takes reasonable steps to ensure uninterrupted service, it cannot guarantee that the platform will be available at all times or free from technical issues.

• done11 is not liable for losses arising from platform downtime, connectivity issues, or technical errors beyond its reasonable control.
• done11 is not responsible for losses arising from decisions you make based on information displayed on the platform, including live scores, odds, or statistics — these are provided for reference only.
• Where done11 has made an error in publishing odds or game results, it reserves the right to void affected bets and return stakes. done11 will not be liable for any consequential losses arising from such errors.
• done11's total liability to any individual player in any single dispute is limited to the value of the specific transaction in question.

12. Changes to Terms

done11 may update these Terms and Conditions at any time. When changes are made, the updated document will be published on this page with a revised "Last Updated" date. For significant changes — such as those affecting withdrawal policies, bonus rules, or prohibited conduct — done11 will notify registered players via their registered contact details.

It is your responsibility to check this page periodically to stay informed of any updates. Continued use of done11 after a change is published constitutes your acceptance of the updated terms.

If you disagree with any update to these terms, you should stop using done11 and contact support to close your account and withdraw your remaining balance in accordance with the prevailing withdrawal process.